Welcome Aboard The ARC
A blog & resource centre for not-for-profit organizations

Calling All Non-Profit Leaders! The Association Resource Centre (ARC) has created this space for you to share, learn and to take part in the discussion about the issues, challenges and opportunities that dominate today's changing association landscape. 

This space is also home to the Not-for-Profit Pulse, an ARC-led research initiative that provides relevant and timely data, information and analysis on the trends and issues that matter to NFP professionals.

ARC is a full-service consulting firm that specializes in providing research and strategic planning services to not-for-profit organizations...Feel free to join in the discussion - We'd love to hear what you have to say!

Thursday
21Jan2010

Even Dilbert Thinks the Generation Shift is Important...2 More Days to Participate in This Month's NFP Pulse!

I came across this Dilbert comic the other day and thought it very fitting given this month's NFP Pulse:

Dilbert.com

Just a quick reminder that there are just 2 more days to participate in this month's NFP Pulse Survey on the Generation Shift and its impact on the not-for-profit sector.

Take 7 minutes to participate right now and get a free copy of the summary results when they become available in a couple of weeks.

PLEASE CLICK HERE TO COMPLETE THE SURVEY NOW

Tuesday
19Jan2010

Ready or Not, Here it Comes: How Will The Generation Shift Affect Your NFP?

We’ve all heard the warning bells:  The baby boomers are creeping toward retirement leaving larger and larger gaps behind them in organizations of all shapes and sizes.  Even more alarming is the shortfall that is already starting to occur in the number of working-age adults available to fill their substantial shoes. 

This is an issue affecting countries across the globe. For our U.S readers, here are some interesting statistics and projections compiled by the U.S. Census (2006).

Because this is such a top-of-mind issue for NFP’s, and because it has just been selected as the topic for the next edition of the Not-for-Profit Pulse, I thought I would share with you some interesting information I came across last week from Statistics Canada (Highlights from Statistic’s Canada’s Population Projections for Canada, Provinces and Territories 2005-2031).

  • The median age of Canada’s population is expected to rise from 39 years in 2005 to between 43 and 46 years in 2031 and between 45 and 50 years in 2056.
  • By 2056, approximately one out of ten Canadians will be 80 years and over, compared with about one in 30 in 2005.
  • The proportion of the working-age population will decline steadily in the 2010s and 2020s, reaching about 62% of the total population at the beginning of the 2030s

The generation shift is fast becoming a huge issue for NFP’s across North America – not only are associations and charities struggling to find qualified people to work, volunteer and to lead their organizations into the future, but the makeup of their member and donor bases are also evolving, putting into question everything from programs and services to membership categories.

What do you think? Are you alarmed? Surprised? Overwhelmed? Underwhelmed?

If this issue is of interest to your not-for-profit, I urge you to take five minutes to participate in this months’ NFP Pulse survey on the Generation Shift taking place across this country.   Not only will you receive a free copy of the participant report, but by sharing your own organization’s experience with this issue, you will be helping yourself and others to start thinking about some of the ways NFP’s can start preparing for the shift that is already starting to occur.

There are only a few days left to participate! Click here now to complete the survey.

Monday
18Jan2010

And the Winner Is....

The demographic shift taking place in North America right now is unprecedented in recent history and will have a significant impact on the not-for-profit sector in the years to come.

Thanks to your excellent feedback over the past few weeks, we have settled the "Generation Shift" as the topic for January’s Not-for-Profit Pulse. 

This week, we are asking NFP leaders from across North America to participate in a 7 to 9 minute survey about the challenges, opportunities and planned action around the impending demographic shift already starting to impact NFP's across so many industries. 

We will discuss some of the results on this blog but as always, participants will receive a free survey report containing a detailed summary and analysis the most relevant results.  Please click here for a summary of this pressing issue.

CLICK HERE TO PARTICIPATE NOW 

More information about the Not-for-Profit Pulse can be found here.

Please take 7 to 9 minutes and contribute to this exciting initiative. This survey will close on January 22, 2010.

Thanks for your input!

Tuesday
12Jan2010

Just Who Do You Think you’re Talking To?  

NFP Pulse Social Media Survey Suggests Non-Profits Focus Social Media Efforts on External Stakeholders

There has been a lot of discussion in the blogosphere and among not-for-profit circles about why and how NFP’s are using social media...but I haven’t heard a lot of chatter about just who it is NFP’s are trying to target with their social media efforts.

The ARC’s December 09 edition of the Not-for-Profit Pulse focused on a survey conducted with 81 Canadian not-for-profit organizations about their use of social media.  A summary of some of the highlights of this research is available here.  If you are interested in more information on this exciting new initiative and how you can involved, click here.

As part of this initiative, we included a question about the intended audience of participants’ social media efforts.

 

I found it really interesting that a majority of the social media efforts undertaken by the NFP’s in this study target external stakeholder groups, such as members, donors and the public.  In contrast, internal stakeholder groups such as the board and staff do not currently appear to be a primary target of NFP social media initiatives.

When examined in context with the rest of the survey results, I think this makes a lot of sense.  The main reasons why survey participants use social media in the first place are to facilitate communication between the organization and its members or donors and to facilitate networking between these same individuals.  Promoting, marketing and education of an organization or cause to the public was also seen as a primary reason for using social media. These key motivators fit quite nicely with the target audiences identified.

It will be interesting to see how this focus evolves as increased convergence and mobility entrenches social media even more firmly into the way we work, live and play.  There are so many social media tools already in existence that can help to facilitate communication within organizations that I wonder if it is simply a matter of time before not-for-profits begin to adopt this medium in their day-to-day operations.

What do you think?  Am I completely off the mark?  Why do you think there is relatively little focus on using social media for staff, board members and internal volunteers?  I’d love to hear your thoughts.

Thursday
31Dec2009

Three Things To Help Your NFP Go From Good to Great in 2010

On behalf of the Association Resource Centre, I’d like to wish you all a very Happy New Year!  We sincerely wish you all the best in 2010 and in the new decade. 

Your not-for-profit is probably doing a lot of things right...but, in the spirit of New Year's resolutions, I thought I’d share with you three things I think might help your organization on the road to greatness!

1. Start Planning for the Future...Because it’s Already Arrived

I think Bob Dylan said it best when he sang "The Times They are a-Changin."  It was true in the 60's and its still true today. 

While there are many important trends and issues that are going to impact the not-for-profit sector over the next ten years, here just a few of the Big Issues that are probably already on your radar and that will continue to have a significant impact on your organization into the coming decade:

  • Social media is revolutionizing communication.  It is a medium that is evolving at a pace almost too fast to keep up with.  If things continue along their current path, use of this medium will continue to explode, applications and tools will continue to converge and the ability to do more and more things from smaller and more mobile devices will become the norm.
  • Particularly in North America, people are struggling to cram more work, information and other daily activities than ever before into a typical day.  Competing for attention and time in a world where staff, volunteers and members are busier than ever will continue to become more and more of a challenge.
  • The demographic makeup of your organization has likely been evolving – a trend that will become even more pronounced over the next several years.  In addition to the staff and volunteer shortages that will continue to occur across a number of different industries as the boomer generation continues to retire, association staff, members and volunteers are about to get a lot younger.

These issues are no longer things that will happen sometime in the future - They are happening now.

This year:  If you haven’t already been doing so, It’s time to bring together stakeholders from different levels of your organization to really start thinking outside of the box about how you can position all aspects of your organization to face these extremely challenging issues head on. 

 

2.  Start realising that your members are your greatest asset

Social media, the information explosion, the time crunch, the economy...the world we live in today is changing the way people associate.  Not-for-profit organizations are really going to have to stand apart from the crowd in the way they deliver value and meaning if they are to thrive into the next decade.

Association members are the ones on the ground who know the most about their industry, profession, trade or cause.  I really think that the key differentiator between those that thrive and those that do not will be in the capacity of not-for-profits to understand that their members are their greatest asset. 

This year:  Start thinking of ways to use your members to not only help dictate the direction and priorities of your association but to dig into their knowledge, expertise and passion to co-create meaning and value that will help your organization succeed well  into the future.

 

3.  Create a strategy based on the needs and priorities of your members

Too many associations operate like private sector companies.  Once every year or two (or three, or five...or not at all) the board will hunker down for a day or two inside a stuffy boardroom and hammer out a strategic plan they think will serve the best interests of their members. 

Despite their good intentions, all too often they overlook a critical piece of the puzzle:  they haven’t asked the members for input.  They forget that their members are the owners of the association and are then are confused when member apathy and dissatisfaction levels are on the rise.

Time after time, we’ve seen that the most significant reasons behind member apathy and dissatisfaction in associations is an overwhelming sense by members that they have no influence over the direction and priorities of the association and that their voices are not being heard.

This year:  Make it a priority to change the way you look at the planning process.  As a first step, ask for member input before you sit down and update your strategic plan. Make sure you use this member input to drive the strategic planning process.  Most importantly, communicate back to your members that you are listening and explain what you are doing to turn their input in to a reality.  You may be surprised at what a deeper sense of engagement can do to revitalise and strengthen your organization.

It’s your turn: What are your not-for-profit New Year’s resolutions for 2010 and the coming decade? What is Your organization going to do differently?