Welcome Aboard The ARC
A blog & resource centre for not-for-profit organizations

Calling All Non-Profit Leaders! The Association Resource Centre (ARC) is a full-service consulting firm that specializes in providing research and strategic planning services to not-for-profit organizations. We have created this space to discuss the issues, challenges and opportunities that dominate today's changing NFP landscape. It is also home to the Not-for-Profit Pulse, an ARC-led research initiative that provides relevant and timely data, information and analysis on the trends and issues that matter to NFP professionals. 

Entries in member needs and satisfaction (4)

Thursday
Oct132011

Get in the Know: Professional Development Day for Associations Coming Up in Vancouver

CSAE-BC is putting on a full-day professional development event that includes speakers on several topics including social media and QR codes. Our team will also be in attendance and will conduct an interactive workshop called Listen Up! Your Members Have Something to Tell You! We will present the findings from over 50 studies conducted with Canadian Association on the key drivers of member needs and satisfaction and then put you to work tackling a case study based on real-life association challenges in this critical area.Don't miss this great event!

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Wednesday
May112011

From Routine to Rockstar in Association Member Engagement

The term ‘member-driven’ is something that comes up a lot: I know a lot of association folk spend time talking about it in your board and staff meetings. Goodness knows we beat people over the head with it here on our blog...We know it can mean the difference between an association that is doing Okay and one that’s truly hitting it out of the park...but it’s an elusive beast. ..Or is it?

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Tuesday
Apr272010

The Famous WIIFM: Why Do People Really Join Associations?

While no two not-for-profits are the same, we have found over the years that a handful of key motivators come up again and again in professional, industry and trade associations as the primary reasons why people become members.  Here, in my opinion, are the top four (in no particular order):

1.  Networking and Social Interaction

People are social animals. One of the main reasons why they join associations is for the opportunity to interact with individuals who have similar interests as they do. We have found that not only do people value being able to network on a professional level, but in many cases, they also want their associations to provide them with opportunities to interact socially as well.  Particularly for people who spend an increasing amount of time basking in the green warmth of their computer screen instead of having real conversations with people, regular opportunities for face-to-face interactions are a must for the associations they belong to.

2.  Recognition and Credibility

Association members recognize the importance of strength in numbers.  Many join because they know that the capacity of an association to effectively promote and represent their industry or profession is far greater than anything they could accomplish on their own.  Others place a high level of importance on being able to link their name to a recognized professional or trade body.  Particularly in professional associations, recognized certifications and designations are also very important.  Accordingly, association members expect a lot of the organization’s time and efforts to be focused on boosting the image of the industry, trade or profession through government, media and public relations and on making sure the organization has a seat at the table when it comes to regulation and legislation development. 

3.  Keeping Up-To-Date

The world we live in is changing rapidly. Accordingly, most association members expect to be kept abreast of the trends, challenges and opportunities that impact their profession, business or industry.  Equally important (and often not done as effectively), is that members are also looking to their associations to provide them with the resources and tools necessary to help position themselves effectively for any big changes coming down the pipe.

4.  Education and Professional Development

Timely and good quality education that is suited to a member’s particular career-stage and/or professional development level is also an extremely important reason why they belong to associations.  Particularly for associations that represent an entire industry or profession, however, this can be much easier said than done. Many of the associations we have worked with have a hard time being ‘all things to all people’ in addressing the various niches of an industry, or in offering appropriate levels of depth in the programs and services being provided.

Monday
Nov232009

Are you Going to CSAE? Swing by The ARC Booth for Your Results from the Canadian Social Media Pulse Study

I'm packing my bags and getting geared up for the CSAE Conference in Toronto this week - are you going to be there?  If so, please drop by our booth (#618) on Thursday to say hello!

Not only will we be releasing the results of the Association Resource Centre's Inaugural Canadian Social Media Pulse Study, but we have some great draws and giveaways as well!  Plus, this is a great opportunity to talk to us in person if strategic planning or research is on your association's horizon.

And for those of you who participated in last week's social media survey...thank you for your input!  We can't wait to share the results with you!  Participants can pick up their copy of the results in person at our booth on Thursday.  Not attending?  No problem! You can expect to see the results in your inbox after the show.

Hope to see you there - its going to be a great show!