Thursday
Feb182010
Listen Up! Series on Member Needs & Satisfaction #3: Effective Communication a Bellwether for Member Satisfaction
Thursday, February 18, 2010 at 9:00AM "What We Have Here is a Failure to Communicate" If you take a minute to think about it, communication is at the root of so many of the world’s problems. Over time, lack of communication and miscommunication has led to many a sore back from sleeping on the couch. It has made people miss appointments and has left them waiting awkwardly in the wrong restaurants. It has battered and broken up the most iron-clad of relationships and caused people to lose their jobs. It has created civil and social strife and it has even led to and exacerbated wars. Well, communication issues are also a major challenge for a lot of not-for-profits.